Data Protection - Privacy Policy

Owned and Operated By:
Bohni Tech Private Limited, Bangalore

1. Introduction

Welcome to Bino, a WhatsApp-based search platform operated by Bohni Tech Private Limited (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Bino for travel-related searches and other services. By using Bino, you agree to the terms of this policy.

2. Information We Collect

2.1 Personal Information

  • Contact Details: Your WhatsApp phone number and name
  • Travel Preferences: Messages, queries, or requests related to travel
  • Location Data: If shared for recommendations
  • Payment Information: Transaction details (processed via secure gateways)

2.2 Technical Information

  • Device Data: Type, OS, and WhatsApp usage logs
  • Usage Data: Time stamps and interaction patterns

3. How We Use Your Information

  • Provide travel recommendations and fulfill requests
  • Improve AI and human-agent services
  • Communicate via WhatsApp (updates, confirmations)
  • Ensure platform security and prevent misuse

4. Sharing of Information

  • Service Providers: Third-party vendors assisting operations
  • Travel Partners: With explicit consent for fulfillment
  • Legal Obligations: When required by Indian law

All third parties are contractually bound to maintain confidentiality.

5. Data Security

  • Encryption: Data encrypted in transit
  • Access Controls: Need-to-know basis for agents
  • Secure Storage: Password-protected servers

6. Your Rights

Access

Request a copy of your personal data

Correction

Update inaccurate information

Deletion

Request data removal (subject to laws)

Withdraw Consent

Opt out of non-essential communications

7. Data Retention

Retained only to fulfill requests, comply with Indian laws, and improve services (anonymized where possible).

8. Children’s Privacy

Not intended for users under 18. Contact us immediately if we inadvertently collect minor’s data.

9. Updates

Changes notified via WhatsApp/email. Continued use implies acceptance.

10. Contact Us

For questions or requests:
Email: support@bino.bot
WhatsApp: Send “DELETE”/“UPDATE” message