Your account - Delete your Bino account

1. How to request deletion

1. Email support@bino.bot with the subject line "Delete my Bino account". Send it from any email address, and include the phone number you use to sign in to Bino.
2. If you use Bino on WhatsApp, you can instead reply DELETE on that WhatsApp chat. We treat it as the same request.
3. We confirm the request by sending a one-time code to the phone number on the account, or by replying on the WhatsApp number you wrote from. This stops someone else deleting your account.
4. Once confirmed, we delete the account and the data listed below within 30 days and send you a confirmation. Sign-in stops immediately after confirmation.

2. What we delete

• Your account and profile, including the phone number, name and saved places.
• Your finds and requests, the quotes and options Bino collected for them, and your chat history with Bino.
• Sign-in sessions, device push-notification tokens and notification preferences.
• Marketing consents and any WhatsApp or SMS opt-ins tied to the account.

3. What we keep, and for how long

• Records we must keep under Indian law, such as tax, invoice or payment records for a completed booking or purchase, for the period the law requires.
• Security, fraud-prevention and abuse logs for up to 12 months, held separately from your profile and not used for any other purpose.
• Preorder measurement records, which are already opaque and expire within 90 days as described in the Privacy Policy.
• Information you asked Bino to pass to a partner business before deletion. That business holds its own copy under its own privacy practices; you can contact it directly.

4. Deleting some data without closing the account

You can keep your account and still ask us to remove specific finds, chat history, saved places or consents. Email support@bino.bot with the subject line “Update my Bino data” and say what you want removed, or reply UPDATE on WhatsApp. We confirm the request the same way as a deletion.

5. Questions

Deletion requests are handled under our Privacy Policy. If a request is not resolved to your satisfaction, use the Grievance Redressal process.